Independent, and written by someone still doing the job.

I'm Ron. I work as a customer success manager at a B2B SaaS company, looking after a book of accounts that pay real money and expect real answers. Ron is what people call me at work, so it's the name I write under.

Most customer success content is written by people selling something: a course, a consultancy, a CS platform. The advice is tidy and the examples always work out. The job isn't like that. Champions leave the week before renewal. Health scores go green on accounts that are about to churn. The QBR deck takes three days and nobody from the customer side shows up.

What you get

The Briefing, every weekday morning: the five things worth knowing in customer success and SaaS that day, each linked to its source, each with two sentences of my honest take. Two minutes to read.

Posts, a couple of times a month: longer pieces from inside the job. Renewals, health scores, awkward QBRs, the stuff nobody puts in a playbook because it's uncomfortable.

How it's paid for

Right now, it isn't. When the list is big enough, the Briefing will carry one clearly marked sponsor slot per edition, sold directly to tools and companies I'd be happy to have my own team use. No affiliate links dressed up as recommendations, no sponsored “news”. If you'd like to be first in line, say hello.

A note on the name

Customerscor started life as a small client-management app I built in 2026. The app is retired; the name stuck. Any old links to it now land here.

Get in touch

Tips for the Briefing, corrections, disagreements, or a story from your own book of accounts: the contact page works, or find me on X and LinkedIn.