Terms

Customerscor is free to read and free to subscribe to. By using the site you agree to the following, which are deliberately short.

What this is

Opinion and commentary from one working customer success manager, plus links to and short summaries of other people's reporting. It is not professional, legal or financial advice. Decisions you make about your own accounts, job or company are yours.

Accuracy and corrections

Every Briefing item links to its original source. Summaries aim to be fair; if something is wrong, use the contact page and it will be corrected and marked as corrected.

Copyright

Original writing on this site belongs to its author. You may quote reasonable excerpts with a link back. Republishing whole posts or editions without permission is not allowed. Headlines and excerpts of third-party articles belong to their publishers and are quoted briefly for commentary.

Sponsorship

Any paid placement is labelled as sponsored. Sponsors never see the subscriber list and never get editorial input.

Changes

These terms may change; the date at the top will update when they do.