Ronin Health scoresYour health score is green and the account is leaving
Health scores measure activity, not intent. Here's what they miss, the signals that actually predict churn, and how I use the score without trusting it.
Ronin RenewalsYour champion just left. The renewal is in 60 days.
The playbook for the worst-timed departure in customer success: how to find out, who to call, what to say, and what not to do in the first two weeks.